Resume
Experience
2021
Teleoperator
Teleoperator with customer sevice skills, asistence, credits, complaints, general information, offers, sales, among others duties, for brands retailers and intenational customers in a financial sector.
AIRPLUS LUFTHANSA
Madrid Spain
2021
Teleoperator
Iberdrola
Madrid Spain
Teleoperator with customer sevice skills, asistence, billing, contracts, service conditions and providers, payment methods, credits, complaints, general information, offers, sales, technical support, among others duties.
2009
Creative producer part time
LA M Radio.
Madrid Spain & London UK
Producer of radio content, musicalization and effects, commercial and professional alliances, development and expansion of the communication project, international alliances of collaboration, positioning, advertising and marketing among others. Achivement: Create and position a new creative radio program format, also with some new and creative audiovisual format.
2020
Project Manager
Skyline communications + Lyca telecomunications
Madrid Spain London UK
Data bases, replays to the local authorities, data telecommunications analysis, data information process. Achievement: 30% more performance in internal and external communication.
2019
Representative of the Ministry of Foreign Affairs and its programs
Colombian Consulate
Madrid Spain
Attention and advisor to the Colombian citizens in issues of entrepreneurship and business, education and culture, institutional relations, organization and development of cultural, academic and business events, development of alliances and inter-institutional strategies, among others. Achievement: Creation of the network of students and professionals and with this the professional academic segment was reached, increasing our coverage by 85% more.
2015 - 2018
Executive Management Assistant
ROEM Comunicaciones
Madrid Spain
Management of commercial portfolio, advertising campaigns, market strategies, design of radio content, development of alliances and radio events among others.
Achievement: positioning as an international radio, thus reaching specific broadcasts to other countries.
2010 - 2014
Administrative and academic advisor
Anglia Ruskin University
London UK
Advice and assist international students, planning and execution of extracurricular events, development and implementation of university media, institutional projects.
Achievement: We increased our academic student population from China, Asia and Latin America by 55%.
2009 - 2010
Director of university life department
LCA COLLEGE
London UK
Academic advisor, development and execution of projects and academic, cultural and business activities, creation and development of the university talent program, design of promotional campaigns and events in English colleges and universities in other countries, especially in Asia. Achievement: Increase in British student body by 37%.
2008- 2009
Coordinator of recreational areas and food
Goodenough college.
London UK
Design of recreational and recreational areas, development of international integration projects and events, design of a creative menu for events, design of a creative menu for international students. Achievement: 45% increase in North American student body.
2006 - 2009
Director of radio content
Extra-Radio 1
London UK
Direction and design of radio programming, organization of events, coverage and promotional events of the medium. Achievement: 77% more audience growth
2003 - 2005
Advisor in events and communications of the university welfare department
Catholic University
Bogotá Colombia
Advisor in events and communications of the university welfare department of the Catholic University of Colombia and the Center for University Studies(CEU).
Attention to university students, planning and development of the schedule of university events and direction of university media. Achievement: Positioning of media reaching the number two position in the university audience of the city.
2000 - 2002
Director of projects and events
ASCUN CULTURE
Bogotá Colombia
Development of projects and cultural events such as university festivals of : jazz, theater, orchestra, song, cinema, among others. Achievement: reach 80% of universities across the country.
1998 - 1999
Human Respurces Manager
Metrocalarca S:A
Armenia Colombia
Development of projects and human resources, company events with the comunity and clients planning increasin productivity in almost 55%
Education
2012 - 2014
Wales University
MBA in business administration in creative Industries,
London UK
2009- 2011
Anglia Ruskin University
BA in international business,
London UK
2000- 2005
Politécnico Grancolombiano
Bogotá Colombia
Professional degree in Marketing and Advertising,
Professional skillset
Entrepreneurial Mindset
Madia and Communications Creativity
Teamwork & Collaboration
Microsoft Office
Languages
English
Spanish